Consulting

BPABuilder.Consulting™ is also an optional module of the BPABuilder™ Programme.  While you will get our general analysis and advice as a standard part of our BPABuilder™ programme, some organizations have more complex projects that require a higher level of analysis.  Our most popular BPABuilder.Consulting™ package are our Benchmarking and Climate Surveys programmes, as described below.  Per hour and per project rates are available. For a quote for your own BPABuilder.Consulting ™ programme, please feel free to Contact Us. 

Climate Surveys

Using the same objective processes and structures used in our BPABuilder™ programmes, BPABuilder.Climate Surveys™ are able to provide a unique approach to measuring the internal status of your call centre activities. BPABuilder.Climate Surveys™ are designed to produce objective and actionable data on key influences on employee satisfaction, performance and turnover.

BPABuilder.Climate Surveys™ provide a complete picture of Service Delivery from an employee point of view that will enable your team to take immediate action and then measure the impact.  BPABuilder.Climate Surveys™ are ideal for organizations that have morale issues, growing pains, or are progressive and proactive in wanting to understand their employee environment.

Quality RFP Design

At BPA we have specific services for companies who wish to publish a Request for Proposal (RFP) for one of our offerings.  We will help your company construct the proper RFP document, ask the right questions and compare them properly…even if we don’t end up being the vendor of choice.  If you want to learn more about our RFP Design services contact us, or read more in our RFP Design Whitepaper.

Social Media Monitoring

Our newest Customer Experience Monitoring product is also on the forefront of customer feedback. We scour the internet to turn your social media presence into quantifiable feedback. To find out more, click here!