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Intl: +44 1404 44004
UK: 0800 195 0506
UK: 0800 195 0506
"With the aid of BPA, Nissan GB has been able to increase its 'Customer Experience' by over 30 percentage points over the past 12 months period of involvement and through that, an increase in customer loyalty. This, I am sure, will become a long relationship."
— Manager, Customer Services - Customer Quality, Nissan
Contact Centre Quality Solutions to Meet Your Needs:
We use the BPABuilder™ Concept to deliver our entire world class suite of Call Centre Quality Products and Services. Below you will find a description of the products services BPA offers, as well as recommendations as to the ideal use of each of these services.
Call Quality Monitoring
World class Remote Call Quality Monitoring with professional BPA Analysts.
Learn moreMystery Shopping
Professional programmes to test your on-location activities effectively.
Mystery Calling & Benchmarking
Professional programmes to test and benchmark your live Contact Centre activities effectively.
Social Media Monitoring
We monitor and report on what your customers are tweeting and talking about you online.
Training Services for Best in Class Performance
All too often in the contact centre business, the theory taught on training courses does not translate into practice, or tangible results. The primary reason for this appears to be that agents and supervisors have difficulty adapting and applying the skills developed on training courses into practical everyday situations. Our Training programmes target specifically how to get the most out of your Customer Contacts
Skillset Training
We show your Agents how to sell more effectively and provide top-class customer service.
Learn more